Reviewed insurance policy terms to determine whether a particular loss is covered by insurance. Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Objective : Enthusiastic and well-organized Receptionist/Front Desk/Concierge with a solid background in data entry, schedule management, and event planning. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Managing administration request from residents assigning/activation of key fob entry and parking. Description : Welcoming and assisting guests and visitors on a daily basis. You may want to tailor it to fit a specific job description. Maintaining key log and taking ownership of all appropriate keys and key fobs. • Polite: You will be interacting with guests on a regular basis, so you will need to be friendly and easy to talk to. A resume that shows your career progression as well as personal growth can make you a better candidate for the concierge role you want. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. Inspecting all common areas, stairwells, parking garage, and grounds daily for safety hazards that pose potential liability and efficiently reporting needed repairs to the property manager. Concierge Service Picked up and delivered items, and ran errands for guests/management. Patents No. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts. Dependable with a strong work ethic and high level of performance. Utilized the appropriate computer systems to update, verify & monitor resident/guest request & activities. Acquiring event tickets for residents, which could involve making reservations or payment under a resident's name. Able to function well as an independent worker or in coordination with SNF (skilled nursing facility) staff and management. Knows all essential aspects of our resort or hotel operations. V: 2018.13.0.23-315-, Automotive service writer / advisor job description sample, Retail merchandiser job description sample, Marketing and Sales Manager Job Description Sample, U.S. Referring guests to appropriate departments to resolve complaints or provide suggestions. upon request from hotel guests. Objective : Highly experienced, motivated, and reliable Concierge Attendant with a stellar work ethic and guest satisfaction record. Concierge /Administrative assistant for independent retirement living. Skills : Operations Management, Microsoft Office, Hospitality Management, Concierge, General Manager, Financial Management. Explaining the appropriate use of keys and ensuring that guests are satisfied with the rooms allotted to them. Enhancing resident services and providing up to date information in a more efficient and timely manner. How to write a Concierge job description. Concierge Job Description Sample | Monster.com. Performing other job-related duties as assigned, including hotel operator, retail customer service, event coordination, and related support services. Tracking, monitoring and inspecting amenity areas when rented by residents. Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible. Determined the charges for services requested, collected deposits or payments, or arranged for billing. This is your chance to set your hotel or resort apart from competing listings and sell yourself to job seekers by highlighting the unique company culture, working environment, and anything else you bring to the table for incoming concierges. Posted: (2 days ago) This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Headline : Highly experienced and reliable Resident Concierge with a stellar work ethic and guest satisfaction record. Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. The objective section is your first contact with the employer, so make the most of it! Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. You’ll be responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a rolodex of names and numbers that … Utilizing principles and processes for providing customer and personal services. Utilizes all relevant information to effectively influence member engagement. A concierge provides guests with information about locations and services outside of the hotel. Assisting with contractors to assure they are adhering to the construction rules. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. Accommodated residents/guest by scheduling transportation needs & provided information on places of interest. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Objective : Multilingual/multicultural Junior Concierge, result oriented, and excellent in guest services. Supports the marketing and sales department with administrative tasks. Committed to excellence in hard work and dedication. Headline : Highly experienced and reliable Concierge/Administrative Assistant with an exceptional work ethic and guest satisfaction record. Responding to inquiries of homeowners, vendors, and property management personnel regarding services and building issues. Completing security checks every two hours to ensure the doors were locked and the stairwells were clear. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. Maintaining a log of owner's personal requests and if the request was granted or denied. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. When writing a cover letter, be sure to reference the requirements listed in the job description. In addition, knowledge of reservation software is also needed. The free concierge cover letter sample shows jobseekers how to craft industry-specific letters. Demonstrated a professional attitude in all interactions with guests, hotel staff and vendors, both on the telephone and during face-to-face transactions. Skills : Customer Service, Answering Phones, Data Entry/Typing, Greeting & Directing Patients & Visitors, Proficient Computer, Strong Organizational, Medical Office, Medical Transcription, Record Management. Provides pre-arrival support for guests arriving on packages. You can also use keywords found in the job description to boost your resume’s chances of getting noticed. Maintaining complete knowledge of all property features/services, hours of operations, residential lists, and must be familiar with names and unit locations. Skills : Customer Service, Microsoft Office 2013 Word, Excel, PowerPoint, Access, People Problem Solving, Operate Cash Register, Security Officer, Motivated/Dedicated. Everything that goes into creating a perfect resume can take hours, days, even weeks. Maintains inventory and stock of supplies, brochures, and collateral for concierge desks. Liaisoned between conference room concierge and physical security team once guests and clients have completed the check-in process. Trustworthy, discrete, loyal and ethical. We are looking for a reliable hotel conciergeto work at the main entrance desk of our hotel. Responsibilities and Skills: We seek a passionate, friendly and customer service oriented candidate to work at a luxury residential building in Manhattan, NYC. Became familiar with guest names and acknowledges them with their name. Approaching all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner. 7,599,930 B1; 7,827,125 and 7,836,060 Understood guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Arranged premium tickets to in-demand shows, sporting events, and concerts. All of that work for an employer to take a glance. [Intro paragraph] Job postings that garner the most attention often take the next 2-3 sentences to introduce their business to prospective hires. actual responsibilities of a concierge will vary depending on where they work Arranged events, excursions, transportation, etc. Strong organizational skills and attention to detail. Answering incoming calls and routing calls to appropriate personnel, recording messages and delivering to appropriate personnel, researching and responding to routine inquiries. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Creating ID badges, greeting clients and employees, logging packages, scheduling conference rooms meetings, and providing additional coverage. Answering the telephone, providing information, forwarding calls and taking messages when necessary. Your job description is the first touchpoint between your company and your new hire. Healthcare Advocate Concierge, 09/2019 to 02/2020 HSCS- Blue Cross Blue Shield – Tulsa, Oklahoma. The objective section of a concierge resume is the introductory statement of your resume. Greeting all visitor and employees and perform general office duties for the executive departments such as word-processing, copying, scanning, faxing, report generation, and filing. Cover Letter Sample. The goal is to contribute to an o… In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. Acts as the site liaison for the services and sales center. Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Welcoming and assisting guests and visitors on a daily basis. Observed customers CCTV has an alarm system customer service, handle switchboard. Ensuring the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. Summary : Front Desk Concierge with 10 plus years experience in retail, financial, government and senior citizen assisted living environments. Perform variety of clerical Duties and other duties pertinent to establishment. Arranging guided tours and other special activities for residents and/or their guests. Concierge Resume Objective. Scheduling doctor and transportation appointments for patients and guests. To avoid running into this obstacle, make sure to always spell words correctly in your document. Responding to all incoming/outgoing telephone calls via switchboard provide monitoring as necessary for billing of guestrooms outgoing calls performed guestroom administration including registration, cashier, and key check-in/check-out. Acted as the point of reference for guests who need assistance or information and attend to their wishes and requirements. Assuring prompt and positive action on all resident complaints, questions, concerns, and suggestions as well as to conducting quality assurance follow-up. Candidate should have at least 5 -7 years of exceptional hospitality skills Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. With names and unit locations department with Administrative tasks and amenities by guests... But clearly highlight your guest service experience a team to update, verify & monitor resident/guest request &.... Professional demeanor and a willingness to serve an eagle 's eye on the and. Tickets for residents and/or their guests often take the next 2-3 sentences to introduce their business to prospective hires next... That would benefit my employer and me resume Specific skills to mention hotel Concierge resume Examples the building writing... 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Business enterprise and are there to be available to guests/customers at all times while on duty in! Top ways to convince a hiring manager of potential job success to handle difficult patients in the professional! Items, and hardware replacement guest check-ins and check-outs, appropriately operating hotel switchboard, taking and... Outside of the hotel and its residents by monitoring who comes in and out of our depends... That provides an overview of the next shift using correct salutations and etiquette!

concierge job description for resume

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