A front desk agent is the person who is normally the first point of contact for guests and prospective guests at hotels, motels, inns and lodges. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Front Desk Agent. Front Desk Resume—Sample and 25 Tips (+Objective & Skills) Front Desk Resume—Sample and 25 Tips (+Objective & Skills) You make the company look good, meeting, greeting, and solving problems with efficiency and a smile. Influential communicator able to guide cohesive teams toward shared goals and advancement. You will be provided with a hotel room, free of charge Requirements and working conditions French and English speaking. Sign Up. Key Front Desk Agent Skills. Proven experience as front desk representative, agent or relevant position; Familiarity with office machines (e.g. No experience needed Thursday-Friday: 6:45 am to 2:15 pm Saturday-Sunday-Monday: 2 pm to 9:30 pm Job start date: as … The hotel receptionist job is often referred to as a front desk agent. Physically agile, and able to stand for extended periods. HOTEL RECEPTIONIST . Front desk agents are like ambassadors for a hotel. We need to develop an inner Zen among our team members, so they remain calm and composed even when push comes to shove. Front Desk Agent Created with Sketch. General Manager. Share tips on how they can keep their energy levels up throughout the day, and encourage a healthy environment by keeping healthy snacks on hand for when your team needs a pick‑me‑up. When guests depart, the agent is typically the person who settles their accounts before they leave. 1+ years Front Desk Agent experience preferred. Teamwork & Communication Spanish Microsoft Word Powerpoint Excel Google docs Research and Editing. Kitchen Helper. Always smiling It’s true. Take a tour Free Trial. As a front desk agent, you are required to have strong customer service skills, including friendly and effective communication and prompt response time to customer inquiries. signup for 30 days free trial.. no credit card. In hotel settings, these employees take charge of the check in and out of each guest. Necessary technical skills include mathematics, computer literacy, and knowledge of organizational protocols and requirements. He customarily answers phone inquiries, greets guests as they arrive to check in, and assigns rooms. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. Always Smiling. Imagine a front desk agent losing his or her bearings during these times. It’s true. A well trained Front Desk Agent will process more transactions, faster, with fewer errors, while simultaneously winning your guests' loyalty. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. 0. likes . Please enable it to continue. Customer Service & Support. Top Front Desk Agent Skills. Below you'll find our how-to section that will guide you through each section of a Front Desk Agent resume. Human Resources Coordinator. Guest Services Attendant. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. To land the perfect job, you need the perfect resume. Social Media Manager. Tom Gerencer, CPRW. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. For example, 19.4% of Front Desk Agent resumes contained Guest Satisfaction as a skill. We are seeking a friendly, service-oriented front desk agent to join our growing staff. Answer all incoming calls, emails and other inquiries. Sous Chef – Ski Resort. Reservations Sales Agent. The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. President & CEO. Employers expect their front desk supervisors to master the phone system, enter wake-up call requests and take advantage of guest calls and reservation inquiries to introduce and up-sell the hotel's services. Second Cook. no obligation. The main responsibilities of the advertised job are also included in some way throughout the hotel front desk agent cv template. The bottom line is that the broad range of receptionist skills needed at the front desk, makes the receptionist a well-rounded professional on whom so much of the smooth running of the workplace depends. You want to become a Front Desk Agent but you don't know where to start? It’s not beneficial for our hotels and it’s definitely not good for guests. Sales Manager . Ocean Pearl Resort located in Greenwood,Montego Bay is NOW ACCEPTINg APPLICATIONS FOR Front Desk Agent with Administrative Skills 7:00AM-3:00PM (2 Days) & 3:00PM-11:00PM (3 Days) DUTIES. Next, outline the required and preferred skills for your position. Assist with guest … Develop a personal action plan to improve both their image and their skills at the front desk. The most genuine and warm smile can cure even the worst of days. 01/30/2020. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Canada’s food and beverage industry is a … Visit PayScale to research front desk agent hourly pay by city, experience, skill, employer and more. Front Desk Agent Job Description Example What Does a Front Desk Agent Do? Team player. A strong sense of customer service is required, as Hotel Front Desk Agents spend much of their time interacting with the public. This may include education, previous job experience, certifications and technical skills. Front Desk Agent Job Duties and Responsibilities. Equip your Front Desk Agents with skills that paint smiles onto your customers' faces. But, the best front desk agents know how to get guests to take higher room categories. Visit PayScale to research front desk agent hourly pay by city, experience, skill, employer and more. You may also include soft skills and personality traits that you envision for a successful hire. Strategic thinker seeking a management role with a dynamic hotel team to apply a collaborative spirit and technical expertise to ongoing operational success. Front Desk Agent Requirements: High school diploma or suitable equivalent. Front Desk Job Description. You can hold a good training session to teach these skills to exiting help desk agents. Manage hotel reservation for accommodation bookings. Location: Val-d’Or Main functions We are looking for Front Desk Agents. Front desk agents provide many guest services, working in the lobby or reception areas of hotels, motels, resorts and other accommodation facilities. Available to work shifts, over weekends and on public holidays. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Front Desk Agent, suggesting that having these keywords on a resume are important for success as a Front Desk Agent. Below we've compiled a list of the most important skills for a Front Desk Agent Front Desk Agent. Discover the steps and the career path to progress in your career as a Front Desk Agent If you are trying to land your first job, take a look at our front desk clerk resume sample to better understand what skills relate to such a position. General Purpose. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Their… We ranked the top skills based on the percentage of Front Desk Agent resumes they appeared on. Prove your welcoming nature with your professional front desk resume. To succeed as a front desk supervisor, you must have good keyboarding skills and know how to access data and generate reports on occupancy, complimentary rooms and revenue as required. Sous Chef. Tech-savvy highly accurate and efficient in data entry and general operations. Front Desk Agent qualifications and skills. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. However, a front desk agent cannot show signs of fatigue. We're sorry but Hcareers doesn't work properly without JavaScript enabled. In the hotel front desk agent cv template, the candidate models the skills section after essential job skills directly from the posting, such as customer service skills, computer knowledge, and communication ability. Tips for writing your resume. The good ones are friendly, knowledgeable, and resourceful. Upon request, we will provide you with a copy of the participant materials prior to the session(s). Often a guest’s first impression of a property is the result of the Front Desk Agent’s skills and abilities. The average hourly pay for a Front Desk Agent with Phone Support skills in Canada is C$14.79. Vision Helpdesk: Simplify Your Life. The average hourly pay for a Front Desk Agent with Sales skills in Canada is C$14.35. Helpful items to include on your resume include computer and phone skills, the ability to solve problems, and a genuine interest in creating a great experience for customers. The most genuine and warm smile can cure even the worst of days. A great front-desk agent should be smiling 100 percent … Other common job titles include guest relations associate or front office agent. Share. fax, printer etc.) VIEW MORE Accommodation CAREERS Explore careers in tourism: Food and Beverage. They not only check you in and out of your room, they also solve problems and attend to special requests. A great front desk agent should be smiling 100% of the time. comments. You must be personable and have outstanding interpersonal communication skills. Housekeeping Room Attendant. Adaptable and efficiency-oriented Front Desk Agent with over 10 years of combined experience in business and hospitality management. 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